Privacy
Policy
At our online
pharmacy, the security of your personal and health information is our top
priority. This Privacy Policy Summary describes how we collect, use, disclose,
store, and safeguard your personal data when you use our website, mobile application,
or any of our digital services. By using our platform, you agree to the
practices described in this policy.
1. What Information We Collect
We collect both
personally identifiable information (PII) and non-personal data to ensure the
smooth operation of our Services. The types of information include:
a. Personal identification information:
Full name
Age and gender
Phone number and email
address
Postal and billing
address
Government-issued ID
(e.g., Aadhaar card, PAN, driving license) for verification (where required)
b. Health Information:
Prescriptions uploaded
by you or your doctor
Medical history,
current medications, allergies, chronic diseases
Doctor’s name,
diagnosis, or treatment plan (if shared)
Health insurance
details (if applicable)
c. Transaction and Payment Data:
Order history
Payment method details
(credit/debit card, UPI, wallet, etc.)
Billing data
(excluding full card number, which is managed by the payment gateway)
d. Technical and Usage
Data:
IP address
Device type, operating
system, browser type
Cookies and tracking
data (for analytics and personalization)
Location data (only if
permitted)
2. How we collect information
We collect data in the
following ways:
Direct submissions:
When you register, place an order, upload a prescription, or contact customer
support.
Automated
technologies: Through cookies, web beacons, and server logs.
Third-party sources:
Health providers, payment processors, or partners (only if you authorize or are
legally permitted).
3. Why we collect your data
We collect your
information for a variety of legitimate and legal reasons, including:
a. Service fulfillment:
To process and deliver
your medication orders
To verify
prescriptions with authorized healthcare providers
To manage your account
and preferences
b. Customer support:
To respond to
questions or complaints
To provide
personalized support
c. Compliance with laws:
To meet legal and
regulatory requirements for medication delivery
To cooperate with law
enforcement or drug regulatory agencies
d. Marketing and personalization:
To send alerts, health
reminders, offers or product recommendations
You can opt out at any
time
e. Research and improvement:
For internal analysis,
quality control and service enhancements
To improve the user
interface and experience
4. How we use your data
We limit the use of
data to the following purposes:
Process transactions
and prescriptions
Maintaining and
updating your profile
Complying with health
and pharmacy regulations
Providing customized
health advice, only if you have participated
Sending order
confirmations, invoices and shipping updates
Communicating health
notifications and security alerts
5. Data Sharing and Disclosure
We do not sell your
personal data. However, we may share it with the following parties under
controlled and secure conditions:
a. With service providers:
Shipping/courier
partners
Payment gateways
Prescription
verification services
IT infrastructure and cloud
service providers
b. With healthcare professionals:
Registered doctors for
prescription review
Pharmacists to legally
dispense medicines
c. With governmental or regulatory authorities:
When legally required,
such as for audits or public health investigations
d. With your consent:
If you choose to share
your data with partner services, laboratories or diagnostic centers
All third parties are
bound by confidentiality agreements and strict data protection obligations.
6. Data Retention Policy
We keep your
information only for as long as necessary to fulfill the purposes for which it
was collected:
Prescription records –
in accordance with local medical laws (generally up to 5 years)
Transaction history –
for taxation, audits and customer service
Inactive accounts –
may be archived or anonymized after a period of inactivity (e.g., 2 years)
You may request the
deletion of your account and associated data, subject to legal or regulatory
obligations.
7. Your rights and choices
Depending on
jurisdiction (GDPR, HIPAA, Indian IT Act), you may have the following rights:
Right to access – view
the personal data we have about you
Right to rectification
– update or correct inaccurate information
Right to deletion –
request account and data deletion
Right to data
portability – receive your data in a portable format
Right to object or
restrict processing – limit the use of data for marketing or profiling
Right to withdraw
consent – opt-out of promotional communications
To exercise these
rights, you can email or contact our Data Protection Officer (DPO).
8. Data Security Measures
We implement a
number of physical, technical, and administrative security measures to protect
your data:
Encryption:
All sensitive data (e.g., prescriptions, payments) is encrypted using SSL/TLS.
Secure
Servers: Data is stored in ISO-certified data centers.
Access
Control: Only authorized personnel can access health records.
Two-Factor
Authentication (2FA): Enabled for user accounts.
Regular
Audits: To detect and prevent data breaches or abuse.
9. Cookies and Tracking Technologies.
We use cookies
to improve your browsing experience:
Necessary
Cookies: To keep the website functional.
Analytics
Cookies: To understand traffic and user behavior.
Personalization
Cookies: To remember preferences and make suggestions.
Marketing
Cookies: To retarget ads and promotions (optional).
You can
control cookie preferences through your browser settings or our cookie banner.
10. Children’s Privacy
We do not
knowingly collect data from individuals under the age of 18 without parental
consent. If we learn that a child has submitted data without parental
permission, we will delete it immediately.
11. Third-Party Links
Our website
may contain links to third-party platforms or health services. We are not
responsible for their privacy practices. We recommend reading their privacy
policies before sharing data.
12. Policy Updates
This Privacy
Policy may be updated from time to time:
Changes will
be notified via email or platform pop-ups.
Major updates
will be posted with a revised effective date.
Continued use
after the update will constitute your acceptance.
13. Grievance Redressal and Contact
Information
If you have any concerns or complaints about your data privacy, please contact:
Data Protection Officer (DPO):
Rogini
Pharmacy
Roginipharmacy@gmail.com
9569679387
Near BRD
Medical College Gorakhpur (U.P.) 273013
We aim to
respond to all concerns within 7 working days.
14. Legal Compliance
Our privacy
policies are in line with the following:
The
Information Technology Act, 2000 (India)
Other relevant
National Pharmacy Regulations
Conclusion
Your trust is
extremely important to us. We assure you that your health data and personal
information is managed with the utmost care, transparency and security. Our
privacy policy is designed to give you control while providing safe, secure and
lawful access to quality medicines.
If you have any questions about this policy,
feel free to contact our support team.